Privacy - De Meyer NV

1. Controller

De Meyer NV
Frank Van Dyckelaan 28, 9140 Temse

BE 0405.019.045

De Meyer NV processes your personal data, being data that can lead to the identification of your person, in the context of his/her activities. Through our privacy policy we inform you which data we process when you use our website/webshop or when you have an agreement as a customer or supplier with De Meyer NV.

Your personal data is protected and processed in accordance with The General Data Protection Regulation (GDPR), in Dutch General Data Protection Regulation (AVG) No. 2016/679 of the European Parliament, entered into force on May 24, 2016 and applicable at the latest from May 25, 2018.

This privacy policy applies to the website https://demeyer.be/en/.

De Meyer NV is not responsible for the privacy policies of other sites and sources.

2. What personal data is collected and stored?

The following personal data are processed:

General personal information such as: name, first name, e-mail address, telephone number, address data, other data you have provided yourself to De Meyer NV in the context of an agreement (date of birth, gender, bank account number, company name, VAT number...)
Information to enable a purchase, reservation or quote request and thus process for the proper performance of our agreement and related services (transactions and payment info, shipping information, reservation date...)
Information we may receive as part of satisfaction surveys, complaints or other communications you have addressed to us
Information entrusted with the client's prior consent to announce, present or explain realizations, projects or other elements

Data resulting from one or more visits to our website are stored in Google Analytics, but always anonymously. This data can never be traced back to a single person or organization.

3. Why are these personal data being processed and what is the basis for processing?

All personal data collected and processed by De Meyer NV are necessary

For the performance of our agreements to comply with legal obligations,
to inform you and for additional communication and thus answer your questions via our website or by phone
To reach you, if necessary, in writing or by telephone for follow-up purposes
for marketing purposes such as sending out newsletters or participation in competitions, always with prior consent and for which you can withdraw your consent at any time
For general management of your account on our website
for handling your payments

Subsequent processing is done to comply with legal obligations:

for accounting processing
To guarantee your rights as a consumer
against fraud or for communication to governments or bodies determined by law

For the processing of personal data, we invoke your consent and/or the necessity of the processing for the provision of our services to you, or a legal obligation or because of a legitimate interest.

4. How will the data be collected?

Personal data is collected on the basis of voluntary completion and communication by the customer himself. This occurs

Via personal contact ahv address details, telephone details or e-mail from De Meyer NV,
Through the forms and the fields provided therein on the website, such as there are: contact form, reservation form, quote request form, order form, profile or account with login, shopping cart.

The collection of this data is necessary to perform the services of De Meyer NV.

5. Access, duration and retention of collected data

Your personal data will be kept as long as is strictly necessary to realize the purposes for which your data were collected, in line with legal, regulatory and internal requirements in this regard.

Your data will be processed exclusively for and by De Meyer NV. This information will not be disclosed to third parties, except for the performance of services or delivery of products necessary or with prior consent.

For the technical processing of your data and the related support, for example in the case of electronic CRM software, processing by transport companies (bpost/dpd/My Parcel), processing via online payment providers (Mollie/MultisafePay/Paypal...) or accounting packages (Yuki/silverfin/...), such entities are granted exclusive and temporary access to your data. These third parties act within the strict limits of our instructions and are required to also always act in accordance with GDPR for the processing of this data. Thus, we guarantee the security and confidentiality of your data.

6. Security of your data?

Your personal data will always be treated confidentially. We take additional organizational measures to ensure the security of your personal data as much as possible.

The data collected by De Meyer NV through the website are secured using the following measures:

security at https:// (websites equipped with an SSL certificate),
security via unique login with email address and password of CMS system, software program, accounting package,...
anti-virus protection on the electronic devices used

Additional measures that are also possible are additional security ahv 2-step verification or via an authenticator app.

7. Your rights regarding the processing of personal data:

Right to access, correct or supplement your personal data: you can always request access to your personal data as well as obtain a decision on whether or not your personal data are being processed. You will be given access to the data upon simple written request.

Right to be forgotten: You retain the right to have some or all of your personal data deleted.

Right to data portability: In certain circumstances, you may obtain the right to obtain or transfer your personal data to another controller.

You may oppose the use of your personal data for direct marketing purposes at any time.

In addition, you also have the right to request the revocation of your consent or objection to the processing of your personal data.

To exercise your right, please write to info@demeyer.be with proof of identity.

If you believe that De Meyer NV has not acted in accordance with data protection legislation, you may complain to the Commission for the Protection of Privacy at commission@privacycommision.be.

8. Contact

For questions or in case you wish to invoke your rights regarding data protection, please contact De Meyer NV directly at info@demeyer.be or by correspondence to De Meyer NV, Frank Van Dyckelaan 28, 9140 Temse.

To exercise your rights, you must provide proof of your identity, this can be done by providing a copy of your identity card or passport for verification.

Disclaimer

De Meyer NV reserves the right to modify this Privacy Policy, within the limits of applicable privacy and data protection regulations. Making the change on the website is sufficient for this purpose.