Privacy - De Meyer NV

1. Controller

De Meyer NV
Frank Van Dyckelaan 28, 9140 Temse

BE 0405.019.045

De Meyer NV processes your personal data, being data that can lead to the identification of your person, in the context of his/her activities. Through our privacy policy we inform you which data we process when you use our website/webshop or when you have an agreement as a customer or supplier with De Meyer NV.

Your personal data is protected and processed in accordance with The General Data Protection Regulation (GDPR), in Dutch General Data Protection Regulation (AVG) No. 2016/679 of the European Parliament, entered into force on May 24, 2016 and applicable at the latest from May 25, 2018.

This privacy policy applies to the website https://demeyer.be/en/.

De Meyer NV is not responsible for the privacy policies of other sites and sources.

2. What personal data is collected and stored?

The following personal data are processed:

General personal information such as: name, first name, e-mail address, telephone number, address data, other data you have provided yourself to De Meyer NV in the context of an agreement (date of birth, gender, bank account number, company name, VAT number...)
Information to enable a purchase, reservation or quote request and thus process for the proper performance of our agreement and related services (transactions and payment info, shipping information, reservation date...)
Information we may receive as part of satisfaction surveys, complaints or other communications you have addressed to us
Information entrusted with the client's prior consent to announce, present or explain realizations, projects or other elements

Data resulting from one or more visits to our website are stored in Google Analytics, but always anonymously. This data can never be traced back to a single person or organization.

3. Why are these personal data being processed and what is the basis for processing?

All personal data collected and processed by De Meyer NV are necessary

For the performance of our agreements to comply with legal obligations,
to inform you and for additional communication and thus answer your questions via our website or by phone
To reach you, if necessary, in writing or by telephone for follow-up purposes
for marketing purposes such as sending out newsletters or participation in competitions, always with prior consent and for which you can withdraw your consent at any time
For general management of your account on our website
for handling your payments

Subsequent processing is done to comply with legal obligations:

for accounting processing
To guarantee your rights as a consumer
against fraud or for communication to governments or bodies determined by law

For the processing of personal data, we invoke your consent and/or the necessity of the processing for the provision of our services to you, or a legal obligation or because of a legitimate interest.

4. How will the data be collected?

Personal data is collected on the basis of voluntary completion and communication by the customer himself. This occurs

Via personal contact ahv address details, telephone details or e-mail from De Meyer NV,
Through the forms and the fields provided therein on the website, such as there are: contact form, reservation form, quote request form, order form, profile or account with login, shopping cart.

The collection of this data is necessary to perform the services of De Meyer NV.

5. Access, duration and retention of collected data

Your personal data will be kept as long as is strictly necessary to realize the purposes for which your data were collected, in line with legal, regulatory and internal requirements in this regard.

Your data will be processed exclusively for and by De Meyer NV. This information will not be disclosed to third parties, except for the performance of services or delivery of products necessary or with prior consent.

For the technical processing of your data and the related support, for example in the case of electronic CRM software, processing by transport companies (bpost/dpd/My Parcel), processing via online payment providers (Mollie/MultisafePay/Paypal...) or accounting packages (Yuki/silverfin/...), such entities are granted exclusive and temporary access to your data. These third parties act within the strict limits of our instructions and are required to also always act in accordance with GDPR for the processing of this data. Thus, we guarantee the security and confidentiality of your data.

6. Security of your data?

Your personal data will always be treated confidentially. We take additional organizational measures to ensure the security of your personal data as much as possible.

The data collected by De Meyer NV through the website are secured using the following measures:

security at https:// (websites equipped with an SSL certificate),
security via unique login with email address and password of CMS system, software program, accounting package,...
anti-virus protection on the electronic devices used

Additional measures that are also possible are additional security ahv 2-step verification or via an authenticator app.

7. Your rights regarding the processing of personal data:

Right to access, correct or supplement your personal data: you can always request access to your personal data as well as obtain a decision on whether or not your personal data are being processed. You will be given access to the data upon simple written request.

Right to be forgotten: You retain the right to have some or all of your personal data deleted.

Right to data portability: In certain circumstances, you may obtain the right to obtain or transfer your personal data to another controller.

You may oppose the use of your personal data for direct marketing purposes at any time.

In addition, you also have the right to request the revocation of your consent or objection to the processing of your personal data.

To exercise your right, please write to info@demeyer.be with proof of identity.

If you believe that De Meyer NV has not acted in accordance with data protection legislation, you may complain to the Commission for the Protection of Privacy at commission@privacycommision.be.

8. Contact

For questions or in case you wish to invoke your rights regarding data protection, please contact De Meyer NV directly at info@demeyer.be or by correspondence to De Meyer NV, Frank Van Dyckelaan 28, 9140 Temse.

To exercise your rights, you must provide proof of your identity, this can be done by providing a copy of your identity card or passport for verification.

9. Cookie Policy

1. Introduction

This cookie policy explains how De Meyer NV (hereinafter: “we”, “us” or “the company”) uses cookies and similar technologies on the website www.demeyer.be (hereinafter: “the Website”).
We request your consent for the placement of non-functional cookies before installing them. This policy informs you about which cookies we use, why we use them and how you can manage your preferences.
This cookie policy should be read in conjunction with our Privacy Statement, available on our website.

2. What are cookies?

Cookies are small text files that are stored on your device (computer, tablet or smartphone) when you visit a website. They allow the website to recognize your device during a subsequent visit or to retain certain information during your session.
In addition to cookies, similar technologies may also be used, such as local storage, pixels or scripts. Wherever this policy refers to “cookies”, these technologies are also intended where applicable.

3. Which cookies do we use?

3.1 Strictly necessary (functional) cookies

These cookies are essential for the proper functioning of the Website. Without these cookies, certain parts of the Website cannot function. They do not store personal data and do not require visitor consent.
Examples: remembering your cookie preference, keeping your browser session active.

3.2 Analytical cookies (after your consent)

These cookies are only placed after your explicit consent. They enable us to measure and analyze the use of the Website, so that we can improve the user experience. The collected data is anonymized or pseudonymized.
We use Google Analytics for this purpose. Google may provide the collected data to third parties if legally required to do so, or insofar as third parties process the information on Google’s behalf. We have enabled IP anonymization and concluded a processing agreement with Google.
More information about Google’s privacy policy: https://policies.google.com/privacy

4. Overview of cookies used

Name - Type - Purpose - Provider - Retention period

cookieconsent_status - Functional - Remembers your cookie preference - Website itself - 1 year
PHPSESSID / session ID - Functional - Keeps your session active during browsing - Website itself - Session (disappears when browser is closed)
_ga - Analytical - Distinguishes unique visitors for statistics - Google Analytics - 2 years
_ga_XXXXXXX - Analytical - Stores session state for Google Analytics 4 - Google Analytics - 2 years
_gid - Analytical - Distinguishes visitors (short-term statistics) - Google Analytics - 24 hours

Note: the cookie _ga_XXXXXXX contains a unique identifier assigned by Google Analytics 4. Replace XXXXXXX with the correct measurement ID of your GA4 property.

5. Legal basis for processing

The legal basis for placing cookies differs per category:
- Functional cookies: legitimate interest (Article 6.1.f GDPR) and technical necessity (Article 5(3) ePrivacy Directive/WEC). Your consent is not required for this.
- Analytical cookies: your explicit consent (Article 6.1.a GDPR and Article 5(3) ePrivacy Directive/WEC). You may withdraw your consent at any time (see point 6).

6. Your choices and how you manage your consent

6.1 On your first visit

A cookie banner appears upon your first visit to the Website.
Via this banner you can:
- Accept all cookies (including analytical cookies);
- Accept only functional cookies (by refusing or managing settings);
- Set your preferences in detail per category.

6.2 Withdraw consent or adjust preferences

You can withdraw your consent at any time or adjust your cookie preferences via the cookie banner link at the bottom of each page of the Website. Withdrawing your consent does not affect the lawfulness of processing prior to withdrawal.

6.3 Via your browser

You can also manage, block or delete cookies via your browser settings. Please note that disabling certain cookies may affect the functioning of the Website. Consult your browser’s help function for instructions:
- Google Chrome: Settings > Privacy and security > Cookies
- Mozilla Firefox: Options > Privacy & Security > Cookies
- Microsoft Edge: Settings > Cookies and site permissions
- Safari: Settings > Privacy > Cookies

6.4 Via your browser

You can prevent data collection by Google Analytics via the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout

7. Retention periods

Cookies are stored for the period as stated in the table in point 4. Functional session cookies are automatically deleted when you close your browser. Other cookies are removed after the stated retention period expires, or earlier if you delete them yourself.

This cookie policy has been drafted in accordance with the GDPR (EU 2016/679) and the Belgian Act on Electronic Communications (WEC).

Disclaimer

De Meyer NV reserves the right to modify this Privacy Policy, within the limits of applicable privacy and data protection regulations. Making the change on the website is sufficient for this purpose.